Eligibility for Returns and Exchanges:

Items purchased directly from our website can be returned or exchanged within 14 days of the purchase date. To be eligible, products must remain in their original, unopened, and sealed condition, including all original packaging, accessories, and any promotional items.

Please note that items bought from third-party platforms or physical retail stores are not eligible for return or exchange through our online process.

Conditions for Refunds:

If you are not fully satisfied with your purchase, you may request a refund within 14 days, provided the products are in their original, unopened condition. For items that have been opened, refunds or exchanges will be considered only if there are confirmed manufacturing defects or shipping errors.

Refunds will be issued either through the original payment method or as a voucher/credit code, depending on the customer’s preference. The refund process may take up to 14 business days.

Cancellation Policy:

Orders can be canceled within 24 hours of placement if they have not yet been shipped.

For orders that have already been dispatched, cancellation will be processed only upon confirmation from the shipping company.

Shipping Charges:

Customers are responsible for return shipping fees unless the product has a verified quality issue or was shipped in error. In such cases, we will cover the return shipping costs.

Non-Returnable Items:

Certain products, such as Oud and loose oils, are not eligible for return or exchange.

Documentation:

Please ensure you retain the original invoice, as it is required for any return or exchange. Items must be returned in their original condition, complete with outer packaging, brand tags, and accessories intact.

Customer Service Response:

Our customer support team strives to address all inquiries within 48 working hours.

For additional questions or assistance regarding returns and refunds, please contact us.